Diversified Communications Solutions Inc., Ltd.

AltiServ™ phone systems are a next generation business phone systems that offer superior functionality and a low cost of ownership to businesses from 8 to 600 users. At the core of each of our phone systems is a highly scalable and complete IP-PBX offering cost effective Voice over IP enabled solutions for any sized business. The AltiGen product family supports logical stepped Increments of 25, 50, 100, 200, and 300 users per chassis Including support for T1/E1/PRI high-capacity trunking. AltiServ has the ability to continue to expand by networking multiple sites or systems together (local and remote chassis networking) for implementation of up to 600 extensions. These exceptional scaling and networking capabilities are the hallmarks of the AltiGen Distributed Intelligence Network Architecture (DINA).

At the core of each AltiServ system is a complete IP-PBX business telephone system, Including automated attendants, superior voice mail and comprehensive call detail reporting (CDR). AltiGen systems feature unified messaging and built in computer telephony integration with Microsoft Exchange™, Outlook™ and the new Microsoft CRM. AltiGen Systems Support single and multi site operator consoles and both IP and analog extensions.

For businesses with Contact Centers or Call Center needs, the AltiServ Contact Center (ACC) is a comprehensive call center module designed to enhance the capabilities of an AltiServ IP-PBX telephone system. For more advanced implementations the AltiContact Manager (ACM) is a turnkey multi-media contact center solution. ACM Includes the complete call switching platform and basic IVR, an Advanced Call Router, all application and reporting software as well as the customized agent and supervisor interfaces to satisfy the needs of a call center.

AltiServ™ saves you money. To maximize the return on investment, the telephone solution you choose must have tools to Increase productivity and control costs. With AltiServ, you can manage your own system and reduce the need for outside technicians. Communications with your remote offices and remote workers can be done with VoIP to eliminate toll costs. Flexible call routing and easy to use features Increase your employee productivity. AltiGen gives you a powerful and affordable business tool to enhance the relationship with your customers and improve your company communications.

AltiServ IP-PBX and Call Center solutions are recognized for quality and innovation. With more than 17,000 installed, you are assured of proven reliability. AltiServ telephone solutions have over 35 industry awards Including CT Labs' "Best of Breed". The AltiServ™ IP-PBX and call center solutions offer today's businesses superior IP-PBX technology.

AltiGen Alti-IP 600 IP Telephone

Alti-IP 600 AltiGen's Most Advanced Business Telephone Set has an LCD display and both programmable and pre-programmed soft keys. The Alti-IP 600 offers customers the highest functionality and ease of use of any telephone option for an AltiGen phone system. This enables our customers to effortlessly access the rich, advanced features of AltiGen systems from virtually any location across the country or in the world.

The Alti-IP 600 Telephone, has an advanced feature set that provides features not available in an most IP Phone implementations, such as Direct Station Selection/Busy Lamp Field (DSS/BLF), Intercom, Multi-Line Appearance and a Full Duplex Speakerphone. This powerful and easy to use telephone Includes one-touch buttons to access voice mail, conference, hold, transfer, intercom, volume control, redial, call release, speed dial, and more.

AltiGen Alti-IP 600 IP Telephone (PDF 42kb)

AltiServ™ SmallOffice
With identical features and capabilities of our largest systems, the AltiServ SmallOffice is our most affordable converged small business phone systems.

AltiGen's AltiServ SmallOffice System is a complete converged business telephone solution targeted at 8 to 25 users. Equip your business with a complete state of the art telephone system which Includes automated attendants, superior voice mail, Including one-number access "follow me", and Zoomerang® one button call back from voice mail, as well as comprehensive call detail reporting.

The AltiServ SmallOffice is a highly scalable IP-PBX telephone system.

The AltiServ SmallOffice solution is a fully converged PBX telephone system that uses the LAN, the Internet and the public telephone network to enable an array of applications that take advantage of the convergence of voice and data communications.

The AltiServ SmallOffice can maximize the return on your telephone system investment. It Includes tools to Increase productivity and control costs. With the AltiServ Office you can manage your own system and reduce the need for outside technicians. Communications with your remote offices and remote workers can be done with Voice over IP to eliminate toll costs. Flexible call routing and easy to use features Increase your employee productivity. AltiGen gives you a powerful and affordable business tool to enhance the relationship with your customers and improve your company communications.

Hosted VoIP Services

Perfect application for Businesses with multiple small to medium size branches.

Our VoIP service provides end users the ability to make and receive telephone calls with feature rich IP Centrex based services normally only available to Fortune 500 companies. Calls can be made to and from the public switched telephone network (PSTN), or across the Internet, irrespective of geographical location. Our VoIP services offer customers a low-cost, flat fee voice and data service that allows them to dramatically reduce monthly telecom fees by managing intrastate and long distance charges.

Voice over Internet Protocol (VoIP) Telephone Systems
by John Wesser, Diversified Communications Solutions Inc., Ltd.

What is more familiar than the ubiquitous telephone? It has become a staple of modern business. But like the progression from rotary to push-button, and analog to digital phones, technology continues to march on and at a phenomenal rate. In the mid 1990's, we were introduced to the Internet and the explosion of data and information. Today, this "Information Superhighway" has become a medium of convergence of data, voice, images, and more.

When most people think of the Internet, they usually think of web sites providing news and entertainment. However, with the introduction of high-speed Internet connectivity and the improvements in networking technology, a host of new applications has emerged from music and video, to e-business activity, and the making of toll-free telephone calls.

The Internet, utilizing the Internet Protocol (IP), is a shared medium and is not owned by any one entity. Businesses of the 21st century are taking advantage of this new contrivance of becoming IP-enabled to enhance their business communications and thus their bottom lines. They are achieving this by putting into practice such things as Virtual Private Networks (VPN), and implementing Voice over IP (VoIP) systems. Even major telecommunication companies, like AT&T and MCI, have recognized the significance of this medium versus the traditional Publicly Switched Telephone Network (PSTN), which relies on less efficient and more expensive, transporting methods.

As this technology has progressed, industry standards have emerged such as the H.323 protocol, which provides a foundation for audio, video, and data communications across IP-based networks Including the Internet. In addition, the Windows®-based, personal computer has also become the standard platform for most business applications. Smart business people realize that VoIP systems based upon these industry proven standards and user-friendly interfaces, such as those from AltiGen Communications, are the most economical and logical investments to be made.

But just what are some compelling reasons to consider investing in a VoIP system? Well there are many, and they are all center on improved communications, ease of use, integration with your existing infrastructure, and those all-important cost savings that alone makes this a "must-have" technology.

First of all, a VoIP system integrates with your existing computer network. This immediately cuts your cabling costs in half and also reduces your maintenance and staffing requirements. Changes are made in seconds with a few mouse clicks instead of a two-hour service call to reconfigure your wiring closet. An IP phone anywhere in the world, connected via your network, VPN, or the Internet, is just a short 3 or 4 digit extension away. Features such as unified messaging, one number access, virtually unlimited voice mail, detailed call reporting, call center management, integration with third party software applications, and a plethora of other valuable tools, just cannot be economically offered (if at all) with traditional phone systems.

For your business to compete in today's economy, you want tools and assets that are standards-based, reliable, efficient, economical, and scalable to grow with your company. That's why the Diversified Communications Solutions / AltiGen team is here - to help you implement business solutions to make your company viable in the 21st century.